Someone from the dealership called & told me I had a free oil change. When I called to make the appointment I told them I had a free oil change. When I went to pick up my car I was charged for the oil change. After they looked into it, they told me it was only for a certain amount of miles & I had gone over the miles. When I was told I had the free oil change. I told the guy I had just gotten a oil change. He never said there was a stipulation on the free oil change. I will not be back.
Susan, thank you for taking my calls. I'm glad we were able to discover the source/person that called you about the free LOF. As I mentioned to you on the phone, your business is very important to us and we apologize for the confusion on our end. Your next oil change is on us. Thank you for your understanding!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (765) 293-7068 to discuss your concerns, as your satisfaction is of utmost importance to us.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.