It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks Uncle Rick!
My car had a rattle. It took them 3 days to diagnose it which caused me more “diagnostic time” which the manager (mark) called to ok which I hated to ok but I had no choice. The kicker was on day two I drive by the dealerships and see my car sitting in the lot. I think great is must be done. I go inside and ( Mark) said I’m sorry I totally forgot about your car as I was going to have the collision manager look at it. You charged me $200 dollars plus for this non parts work. I got screwed and should have taken it back to Kelly in Ft Wayne where I bought it. I’ve bought 2 cars off you guys. Never again! Work at MGH and will pass the word on.
Kevin I left you a voice-mail to call me directly on my personal cell phone number to discuss your rattle issue and the length of time it took. I look forward to speaking with you directly to resovle your issues. Jeff
Everyone is friendly, salesman tried to sell us a new car and the bathrooms are clean. Service was on time and done in a timely fashion. I’ve always said a salesman sells the 1st car but the service Dept. keeps you buying your next till you only buy there. Great service Dept. around.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see Bill for any future needs.
Brought car in for a routine oil change and tire rotation. Had an appointment scheduled at 9:45, arrived on time...car was not ready until late in the afternoon. I was upset that I had to go all day without my vehicle. Did not realize this type of service was going to take all day long or I could have planned for that.
Our apology! We have courtesy loaner vehicles available for our customers. Next time you're in need call Autumn our customer care specialist and she will reserve a loaner for you. We also provide a shuttle to and from home or work as well.